Client experience is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from first contact to becoming a happy and loyal customer.

In this lesson, you’ll hear about how Emerge Co-Owner, Alexa on how she has developed her client experience process in both of her businesses, and how she addresses unhappy clients

Educator Directory: Alexa Hallberg Business Coaching
Worksheet: Client Experience

Alexa Hallberg
Alexa Hallberg has been a creative entrepreneur for almost a decade. She started as a photographer in high school when her friends asked her to take their senior pictures. Over the last 10 years her empire has morphed and changed as much as she has. Now, she is a nationally published and an award winning photographer, serial entrepreneur, philanthropist, grilled cheese aficionado and mom to one in addition to being active in her community.